Service Desk Phone: 78, 7:30am-6:00pm (urgent requests are best through phone) Self Service: Find all of our knowledge base articles categorized by service. Requesting IT ServiceĬhat with Vera: Vera is a chatbot that is available 24/7 and has access to all of our IST web content, as well as our IST knowledge base. All updates to your support request will be sent to you through email, by our ticketing system. Throughout the lifecycle of your request an analyst will be in touch to ask questions and to provide updates. Our Service Desk will work with you to resolve the request or will triage your request to the appropriate team based on specialization and expertise. ![]() When you contact IST, your request will be received by our Service Desk and assigned a ticket number. We support technology experiences across the institution from your desktop (computer, software, printer, enterprise applications), to the classroom (instructor tools, eClass), to the university at large (security, networks, data centers, server hosting.) - our services cover the full spectrum of enterprise needs. Information Services & Technology (IST) is a team of 250+ IT professionals that enable and support the core mission of research, teaching and learning at the University of Alberta. IST is pleased to be the single point of contact for your IT needs.
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